What document outlines actions to take when emergencies or unexpected events occur?

The correct answer is the Emergency Response Plan. This document specifically outlines the necessary actions to take in response to emergencies or unexpected events. It typically includes procedures for evacuation, communication, medical response, and coordination with local authorities, ensuring that staff are well-prepared to manage various emergency scenarios effectively.

While a contingency plan does deal with the idea of preparing for unforeseen events, it is more focused on strategies to minimize disruptions in operation rather than detailing specific actions to address emergencies. The operational manual contains day-to-day operational procedures and policies, not emergency protocols, and the risk management plan identifies potential risks and outlines strategies to mitigate them, but does not provide specific emergency response steps. Thus, the Emergency Response Plan is the most precise document that clearly defines and addresses actions in the face of emergencies.