What is a 'shift leader' in a restaurant?

A 'shift leader' in a restaurant is primarily responsible for overseeing staff during a specific shift. This role includes managing daily operations, ensuring that the staff adheres to company policies, and providing guidance and support to team members. Shift leaders often serve as the point of contact for staff and may handle customer issues, coordinate activities, and ensure that tasks are completed efficiently within the timeframe of their shift. Their leadership is crucial for maintaining smooth operation and high service standards during busy periods.

The other options describe roles with different responsibilities. A customer service representative focuses on engaging customers and addressing their inquiries, which does not encompass the broader managerial duties of a shift leader. A person responsible for food inventory deals with stock management rather than on-the-ground staff supervision. Lastly, a cashier who manages transactions primarily handles financial operations and customer payments, lacking the leadership aspect integral to the role of a shift leader.