What is primarily communicated through non-verbal means?

Non-verbal communication predominantly conveys emotions and attitudes through various forms such as facial expressions, body language, posture, and eye contact. Unlike verbal communication that relies on spoken or written words, non-verbal cues can express feelings like happiness, sadness, anger, or enthusiasm without a single word being uttered. These cues often enhance or contradict spoken messages, providing a more holistic understanding of an individual's emotional state.

For instance, a smiling face paired with open body language typically communicates friendliness and openness, while crossed arms and lack of eye contact may signal defensiveness or discomfort. Understanding these non-verbal signals is crucial within hospitality and restaurant management, as they can significantly influence guest experiences and team interactions.

Other options, while important in their context, primarily rely on verbal or written communication. Business strategy involves formal discussions and documentation, employee feedback is typically shared through structured processes like performance reviews or team meetings, and sales performance is usually assessed through data analysis and reports rather than non-verbal cues.