Which process requires a neutral third party to help settle disputes?

The process that requires a neutral third party to help settle disputes is mediation. In mediation, a mediator facilitates a conversation between the parties involved, helping them communicate their interests and concerns in order to reach a mutually acceptable agreement. This approach emphasizes collaboration and voluntary resolution, allowing the parties to retain control over their outcome rather than having a decision imposed upon them by the mediator.

While arbitration also involves a neutral third party, it differs significantly as the arbitrator makes a binding decision after hearing both sides of the dispute. Coaching and negotiation do not typically require a neutral third party; coaching focuses on skills development and negotiation involves direct discussions between the parties to reach an agreement without external assistance. Therefore, mediation stands out as the correct choice when specifically looking for a process that uses a neutral party to assist in dispute resolution.